WE STRIVE FOR SERVICE EXCELLENCE

Service agreements designed with your interests in mind

The support and guidance service provides a scaffolding and safety net for your modellers, engineers and technicians and is in addition to the product support and compliments existing in-house support functions.

We understand that modellers can experience canvas-fright or get stuck with a language question or realise they are at a junction point and don’t know the best way to tackle a problem – so we are here to help

You can purchase a block of hours (for example eight hours) that can be redeemed over a fixed period (twelve months) in 30 minute intervals. Rest assured we have you covered with phone and email support.

Expert Opinions

Leverage our deep and empirical knowledge of the tools, the methods and the languages for creating powerful models and visualisations

First Class Support

At Sparx Services we know your problems can be pressing so we provide fast, expert and proven support for all roles and all tools from strategic modeling to systems engineering.

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Toolset Advisory

We provide support for the tool over and above the product support.

Capability Based Planning

Utilise our wealth of experience with managing capability models including capability increments and how they can be incorporated into road maps to drive technology outcomes that support business direction.

Application Portfolio

Manage your enterprise applications by basing their definitions on a well structured and tested meta-model allowing powerful visualizations to be created, opening up the portfolio to executives and managers.

Collaborative Architecture

Our business is pivoted around your success and we will do whatever is required to ensure that you are not only satisfied but delighted with our service.

Architecture Practice

We could be labelled tenacious, but we won’t rest until we have created tangible and demonstrable value. We will work until the job is done.

Digital Transformation

Business acumen and technology innovation are the two strands of our DNA. Our thought leaders weave these together to create value for you.

We conducted a large tender process and wanted to generate the Request for Tender from Enterprise Architect, Sparx Services Support helped us from setting up templates to the final generation and evaluation – it was a god send!

William Harvey, Requirements Analyst

We had to ramp up very quickly to support a number of Agile teams and we didn’t have the depth of knowledge in-house in how to get the best out of the tool – Stephen at Sparx Services was always available to make sure we were on track.

Ankana Uttaravipol, Solution Architect

We would have been lost without this support, basically we were calling most weeks to sort out some questions and answer queries from our modelling staff from both business and technology functions.

Paul DeBono, Internal Help Desk

We thought we had the experience in the team but when things became complex with modelling security controls and how they are applied we got support on a range of modelling and Archimate questions.

Roger Castle, Security Architect

Some of our customers

Journey to the Cloud

 Cloud computing has profound advantages but moving an enterprises infrastructure and applications to a cloud environment is not a trivial exercise. Setting up the Sparx Platform  is not something that your engineers do every day so letting us setup the environments for you will deliver profound benefits.

Explore

View pages and videos and other resources.

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Demo

We drive, you sit back and enjoy the ride.

Book

Trial

You drive, using our models and data.

Request

Pilot

You drive, using your own test models.

Launch

Deploy

You drive, your production models.

Setup

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